Pursuant to the relevant legal provisions provided for by the Venezuelan Tourism Law, the rules thereof, directives, and other applicable legal provisions, both in Venezuela and abroad, the following general and liability covenants are provided, which covenants shall regulate the services among the passenger or user (the “Client”) on the one hand, and the Travel Agency Condor Verde Travel S.A. (the “Agency”), and the service entities, such as airlines, hotels, restaurants, guides, and other services hereunder related to tourism (the “Providers”.) First. In case of any claim as a direct or indirect result of the provision of services to the Client by the Providers, the Agency shall, upon request, help the Client to receive, as a reimbursement from the Providers, the sums paid on account of services which were not rendered or poorly rendered. Under no circumstances whatsoever, may the Client seek, and herein expressly waives the right to do so, any indemnification, except with respect to the aforementioned reimbursement. The Client understands and agrees that the services provided by the Agency and the Providers are strictly civil or commercial. Therefore, the Clients hereby expressly waive any criminal actions or claims against the Agency and the Providers for any default, and differences shall be settled under civil or commercial jurisdiction. Both parties agree that for all contracts, these conditions and responsibilities of the Agency will apply exclusively. The legal domicile for all kinds of disputes is the court of competent jurisdiction at the site of Condor Verde Travel S.A (Caracas, Venezuela). Second. Should the Agency act as organizer of tourism packages, tours, et al., consolidating herewith the services provided by the Providers, and the Agency provides the Client with such services, and the Providers shall be hired under the conditions of such services, then the following terms shall govern: Reservation Conditions. Reservations for any tourism package shall be made at least thirty (30) days before the trip. The Agency reserves the right to require that the Client deposit a minimum installment of twenty percent (20%) out of the value of the tourism package agreed upon. Cancellations and Sanctions. Cancellations shall be accepted upon a written notice forwarded at least twenty-four (24) hours in advance by the Client to the Agency. In case the Client fails to travel as agreed, the Agency shall reimburse the remainder of the installment, following deduction of the expenses on account of cancellation, and a working fee of 10% for the Agency, plus the maximum amounts as follows: a) If the Client waives the trip from eleven (11) to fifteen (15) days before the date of the trip, five percent (5%). b) From six (06) to ten (10) days before the trip, ten percent (10%). c) From four (04) to five (05) days before the trip, fifteen percent (15%). d) From two (02) to three (03) days before the trip, twenty-five percent (25%). e) From twenty-four (24) to forty-eight (48) hours prior to the date agreed, fifty percent (50%). f) Cancellation in less than twenty-four (24) hours before the clients arrival or in the event that the Client shall not be present at the expected day and time of the trip, then the Client shall lose the total amount for the trip (100%). Remark: For last minute cancellations, it must be taken in consideration that our office is closed on Saturdays, Sundays and National Holidays.